Frequently Asked Questions (FAQ)
Welcome to Pronto Catering’s FAQ page. We understand that you may have questions about our catering services, and we’re here to help. We’ve compiled a list of frequently asked questions to provide you with the information you need. If you can’t find the answer you’re looking for, please don’t hesitate to contact us via phone or our contact form. We’re always happy to assist you!
FAQ - drop off
You can access our online ordering system directly from our website by clicking on the “Order Online” button. You can also follow this link.
We accept all major credit cards, including Visa, Mastercard, and American Express.
To add items to your cart, simply click on the item you want to order and select the quantity. Then click the “Add to Order” button.
Yes, you can customize your order by selecting specific options and leaving notes for our team.
Yes, you can schedule a future order by selecting the desired date and time during the checkout process.
Yes, you can track your order by logging into your account and viewing the order status
To cancel your order, please call our sales team at least 48 hours in advance at 858.581.2205.
Our minimum order requirement for online orders is $250.
Our delivery range for online orders is within a 25-mile radius of our location.
No, unfortunately we can’t take same day order as all our food is made fresh.
You will receive a confirmation email once your order has been successfully placed.
No, we are unable to accept same-day orders, as all of our food is made fresh to order. We require advance notice to ensure that we can provide the highest quality food for your event.
Modifications to your order can be made by contacting our sales team at least 48 hours in advance.
If you have a problem with your order, please contact our customer service team immediately for assistance.
To get a quote for staffed catering services, please contact our sales team directly. They can provide you with a personalized quote and answer any questions you may have.
Online orders can be canceled at least 48 hours in advance. Please refer to our terms and conditions for more information.
FAQ - Staffed Events
Catering with staff service includes the provision of waitstaff to serve and assist guests during your event.
The number of staff members provided for your event depends on the size and complexity of the event. Our team will work with you to determine the appropriate number of staff members required.
Our staff will White pressed dress shirt, black tie, black slacks and black apron.
The hourly rate for waitstaff varies depending on the event and the number of staff members required. Please contact our sales team for more information.
Yes, you can request a specific type of food service for your event, and our team will work with you to ensure that your preferences are accommodated.
Yes, our staff will handle the set up and clean up of the event space, ensuring that everything is taken care of before and after your event.
We don’t offer custom menus at Pronto, but our sister company Giuseppe Fine Catering can accommodate special menu requests.
It is recommended to place your catering order at least two weeks in advance for staffed events, to ensure availability and quality of service. However, we will do our best to accommodate last-minute orders. Please contact our sales team to inquire about availability.
Yes, Pronto Catering can accommodate special dietary requests, including vegetarian, vegan, gluten-free, and more.
To place a catering order for staffed events, you can either contact our sales team directly or fill out an inquiry form on our website.
Yes, our minimum order for staffed event catering services is $500.
Yes, changes to your catering order can be made up to 48 hours before the event.
We accept payment through our online ordering system, by phone, or in person.
No, gratuity is not included in the catering service fee. It is up to your discretion to tip the staff for their service.
Our catering services for staffed events include food, serving platters, waitstaff, disposable utensils, and napkins. Additional items can be added upon request.
For staffed events, there is no delivery fee. However, there is an industry fee of 16% applied to the total food and beverage cost.
The food is presented in a manner appropriate for the type of food service requested, such as buffet or plated service.
Our Sales team can help you coordinate any equipment rental needs (tables, chairs, linens and more) through an outside rental company.